Pricing:
- All prices are subject to change without notice. In the event of a mis-labeled price, RBS reserves the right to correct the error to reflect actual pricing or merchandise. To lock in a price quote, please ask for a written bid.
- Re-orders: To receive the same price for a re-order, the order must be placed within 2 weeks of the initial order, and must meet the minimum requirements.
- Pricing shown in the Price Charts are per design & per garment.
Shipping:
- School and Business: All orders over $250 in the continental United States are shipped UPS Ground or Speedee Delivery “Free of Charge” to a school or business (UPS ground and Speedee are not guaranteed deliveries). All orders under $250 will pay $15 per box for shipping/handling.
- Residential Shipment (UPS Ground or Speedee Delivery): There will be an additional fee of $15.00 per box if shipping to a home address (UPS ground and Speedee are not guaranteed deliveries).
- Rush Shipping Service: 1st, 2nd, and 3rd Day Air is guaranteed delivery by UPS, which is available at the customer’s expense. Please call our sales department for a shipping quote.
- Missing package: Please notify RBS immediately so we can track it with UPS or Speedee.
Cancellation of Order:
- If the order has already been decorated, the order may no longer be cancelled. All orders are considered final once the products have been decorated.
- If an order is cancelled by a customer, a 15% restocking fee to return garments to manufacturer. Other expenses such as art and shipping may be billed to the customer.
- If a design has been completed, and not used within 30 days, the customer will receive a minimum billing of $25.00 on stock designs. Custom designs are billed at a rate of $60.00 per hour.
Returned Orders/Defects:
- All orders are double checked and an invoice is sent with the order. If you feel you have a discrepancy with your order, please contact us within 3 business days. All of our products are 100% guaranteed, and we offer a no-hassle replacement on defective products. Proof of defect is required before the defective product is replaced.
- All decorated items are considered custom and cannot be returned for credit if there is no defect!
Supplied Garments:
- RBS will print supplied garments on a case per case basis. RBS will not accept responsibility for replacement of the garment if damage occurs during production, as well as washing/drying, etc.
- If Supplied garments need to be shipped customer will be billed for shipping
Substitutions:
- RBS reserves the right to replace a garment when needed with a product of the same quality or better. If a customer requests a specific brand, customer must state brand at the time of ordering.
Names & Numbers:
- All names and numbers must be typed out and legible (Excel or Word is preferred). RBS WILL NOT ACCEPT HANDWRITTEN NAMES OR NUMERS. Delivery can take up to two weeks. E-mail the list of names/numbers to office@rbsactivewear.com or sales representative.
Artwork:
- Supplied hand drawn artwork must be drawn on 8.5” x 11” white paper. A fine top black marker works best. RBS will add the colors once art is scanned. Please no halftones or shading on drawings. It is ok to include a color version for the artist to look at for color reference.
- Custom designs may have additional art charges based upon the complexity of the design. Please send or e-mail custom designs to office@rbsactivewear.com for a price quote.
- A customer can request a design emailed to them for approval prior to printing. (Note: The colors shown on the approval are a close representation, but are not an exact match to the actual ink colors).
- Three revisions are allowed on a stock design are before additional charges are assessed.
- Once a design is printed, art cannot be changed or edited.
- A customer order will not be processed unless art has been approval approved by customer.
- If a design is sent for approval and never used, RBS art is billed at $60.00 per hour.
- Screen printed and embroidered designs will be kept on file for a minimum of two years.
- Custom Artwork: Please call for a quote on custom artwork.
- Preferred art files: Vector line art (ai, eps, or pdf). If sending an art file please convert fonts to outlines.
- RBS owns the rights to all its designs and processes that use the art. RBS does not release any art to a customer.
Screen Printing:
- Ink color change fee: There will be a $15.00 ink change fee per color charged if more than 1 ink color change is required due to multiple garment colors. All ink changes must meet a minimum of 12 garments or under minimum fees apply.
- There are no art fees if a stock design is used - the exception to this is if names need to be added and they are not provided in a format that can be copied and pasted, and if more than 3 revisions have been completed. In these instances art is charged at a rate of $60 per hour and is billed by the minute.
- All custom artwork is charged at a rate of $60 per hour and is billed by the minute.
- Bulk Order Under Minimums:
- 12 is the Minimum Order Quantity - each design set-up/color set-up must meet a minimum of 12 or it is considered under minimum
- Set Up Cost is $25.00 per ink color (per location)
- Add $3.00 per garment/item
- $15 for shipping to schools or commercial addresses, add an additional $10 if the address is residential
- Online Stores Under Minimums:
- 12 is the Minimum Order Quantity - each design set-up/color set-up must meet a minimum of 12 or it is considered under minimum
- Set Up Cost is $25.00 per ink color (per location)
- Add $3.00 per garment/item
- No rebate will be given to the customer for items with the artwork that did not reach minimums
- If the whole store is under minimum $15 will be added for shipping + an additional $10 if it’s residential
Embroidery:
- On orders over 12 items there are no additional fees when a stock design is used. (Note: garment minimums apply)
- Custom Embroidered Designs: The customer will be charged a minimum of $40.00(digitizing fee) on a pocket size design or $100.00 (digitizing fee) for a full size embroidered or applique design. Custom art fee of $60.00 per hour may apply.
- Applique/Collegiate Twill Embroidery:
- Button Down Jerseys and Jackets (Split Front) - Add $10.00 per garment (Up to 2 colors)
- All custom artwork is charged at a rate of $60 per hour and is billed by the minute.
- Bulk Order Under Minimums:
- 6 is the Minimum Quantity for Orders with Repeat Artwork, 12 is the Minimum Order Quantity for Orders with New Artwork
- Each design set-up/color set-up must meet the minimum or it is considered under minimum – headwear and flat items cannot be mixed to reach minimums – stocking hats are considered flats since they are hooped with the same hoop as other flat items.
- New orders under 12 will be charged $40 as a design usage fee whether the design is custom or stock - if over 12 items are ordered, stock designs do not have a design usage fee
- Add $3.00 per garment/item
- $15 for shipping to schools or commercial addresses, add an additional $10 if the address is residential
- 6 is the Minimum Quantity for Orders with Repeat Artwork, 12 is the Minimum Order Quantity for Orders with New Artwork
- Online Store Under Minimums:
- 6 is the Minimum Quantity - each design set-up/color set-up must meet the minimum or it is considered under minimum – headwear and flat items cannot be mixed to reach minimums – stocking hats are considered flats since they are hooped with the same hoop as other flat items
- New orders under 12 will be charged $40 as a design usage fee whether the design is custom or stock - if over 12 items are ordered, stock designs do not have a design usage fee
- Add $3.00 per garment/item
- No rebate will be given to the customer for items with the artwork that did not reach minimums
- If the whole store is under minimum $15 will be added for shipping + an additional $10 if it’s residential
Digi-Print:
- There are no art fees if a stock design is used - the exception to this is if names need to be added and they are not provided in a format that can be copied and pasted, and if more than 3 revisions have been completed. In these instances art is charged at a rate of $60 per hour and is billed by the minute.
- All custom artwork is charged at a rate of $60 per hour and is billed by the minute.
- Bulk Order Under Minimum:
- 6 is the Minimum Quantity
- For under 6 items the set-up cost is $10.00 per design size/color set up
- Add $3.00 per garment/item
- $15 for shipping to schools or commercial addresses, add an additional $10 if the address is residential
- Online Store Under Minimums:
- 6 is the Minimum Quantity - each design set-up/color set-up must meet the minimum or it is considered under minimum
- For under 6 items the set-up cost is $10.00 per design size/color set up
- Add $3.00 per garment/item
- No rebate will be given to the customer for items with the artwork that did not reach minimums
- If the whole store is under minimum $15 will be added for shipping + an additional $10 if it’s residential
Samples:
- If a customer is concerned about an item size, color or style, please call to request samples. (Note; They may not be the exact color or size) The customer is responsible for shipping samples back to RBS to use on customer order. Items must be returned within 3 to 5 days to RBS with a note enclosed with the customer’s name and salesperson the customer is working with. Any sample that is not returned within two weeks of delivery will be billed to the customer.
Billing:
- ALL ORDERS MUST BE PRE-PAID UNLESS AUTHORIZED. We accept MasterCard, Discover, American Express, and Visa. Purchase orders are accepted as pre-payment. Normal billing period is 30 days. Interest will apply after 90 days. 24% APR (2% per month). Note: All delinquent orders (past 90 days) are turned over for collection.
Washing Conditions:
- To make a screen print or embroidered garment last longer. Do not wash with bleach. Keep garments out of dryer. (EXTREME DRYER HEAT CAN MELT INK) For best results, turn garments inside out before washing, to prevent damage of the garments imprint by the washer.
Legal Statement:
- All designs in this catalog are copyrighted materials owned by RBS Activewear. Copying or Reproducing RBS art is prohibited by law. Any unauthorized use is subject to prosecution.
